Reference

What You Agree To When You Use ok004

These terms set out the rules that apply to your account on ok004 — how you open it, fund it via bKash, Nagad or Rocket, and what we both expect from each other.

Covers account opening and useApplies to bKash, Nagad, Rocket depositsRegion and eligibility conditions applyUpdated terms take effect on noticeContact support for any clarification
ok004 What You Agree To When You Use ok004
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you want to raise a question about your account rights, our support team is the right first stop. You can reach us through live chat directly from your account dashboard, by email, or via our help centre on the site. We aim to respond to terms-related queries within one business day.

Team online

Live Chat

Open the chat widget inside your account dashboard. This is the fastest path for terms questions, account status checks, and wallet verification queries.

Email Support

Send your question to our support address listed in the help centre. Include your account ID so we can locate your record without delay.

Help Centre

Browse the help centre from any device for answers to common terms questions, including account eligibility, payment rules, and withdrawal conditions.

HOW WE OPERATE

How ok004 Handles Your Account and Data

These terms exist to make the account relationship clear on both sides. Below is how we apply them in practice — from wallet security to data retention and how you can request changes to your account.

Wallet and Payment Security Deposits via bKash, Nagad or Rocket are processed over encrypted connections. We verify each transaction against your registered account before it is credited.
Account Data Retention We retain account records for as long as required by applicable rules and as stated in our privacy policy. You may request a summary of data we hold by contacting support.
Requesting Account Changes To update registered details — including your linked bKash or Nagad number — contact support through live chat or email with valid account verification.
Terms Dispute Process If you believe a term has been applied incorrectly to your account, raise it with support first. We review each case against the posted terms before issuing a final response.

Common Questions About These Terms

These are the questions we hear most often about the ok004 terms and conditions. If yours is not here, live chat or email support can give you a direct answer.

Yes. These terms apply to every transaction on your account regardless of which payment method you use. Each wallet provider also has its own rules that run alongside ours.

Where local law takes a different position, that law takes precedence for users in that jurisdiction. We recommend checking your local legal position before using the platform.

No. These terms permit one account per person. Operating duplicate accounts is a breach of our terms and may result in account suspension and withholding of pending transactions.

We post an updated version of the terms with a revised date. Continuing to use your account after the change is posted means you accept the updated version.

Contact support via live chat or email and provide your account ID. We will confirm what personal and transaction data is held and share it in line with applicable rules.

Raise it with our support team directly. State the specific clause and the action you are disputing. We review each case against the posted terms and respond in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.